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Vacation Home Help

Frequently Asked Questions (FAQ)

Vacation Home Help is a short-term rental operations company that provides Airbnb cleaning, turnover scheduling, revenue management, co-hosting, licensing support, and lodging-tax filing for vacation rental homeowners. We help hosts run profitable STR businesses with flat-fee, transparent pricing—no commissions, no surprises. We make hosting simple.
We do not operate as a traditional percentage-based property management company. Instead, we offer a flat-fee co-hosting model, designed for owners who want professional support without giving away 20–30% of their revenue.
Our co-hosting plans cover:
  • Guest messaging
  • Turnover coordination
  • Dynamic pricing
  • Supply closet management
  • Local emergency contact support
  • Maintenance coordination (for hosts on a plan)
  • Licensing & lodging tax assistance
We use a flat-fee model, not revenue commission.
Plans include:
  • Essentials Plan: Flat monthly fee
  • Prime Plan: Monthly fee + $35 per booking for multi-platform management
  • Revenue Management Only: $99 per listing
  • Licensing & Lodging Tax Compliance: $25/mo + setup
  • Cleaning Membership: Market-rate per turnover
This model typically saves homeowners $5,000–$12,000+ per year compared to traditional PMCs.
We offer a full suite of operational,
Services including:
  • Turnover cleaning & scheduling
  • Co-hosting / flat-fee operations support
  • Revenue management
  • Licensing and BTR setup
  • Lodging tax filing
  • Supply stocking
  • Maintenance plan options
  • Guest communication
  • Listing optimization
No.
We specialize exclusively in short-term vacation rentals.
If you own in Florida or Atlanta, we likely service your area for cleaning + co-hosting. Our revenue management and tax/licensing services are available nationwide.
No long-term contract is required. We offer month-to-month service with the option to cancel anytime with notice. Only specific plans that include discounted services may carry a short minimum term.
We can provide verified reviews upon request.
Homeowners appreciate:
  • Flat-fee savings
  • Reliability
  • Cleaner quality
  • Operations transparency
  • Rapid communication
  • Licensing & tax support
  • Increased occupancy from dynamic pricing
Pet policies are set by the homeowner. We can recommend best practices and include pet-friendly cleaning considerations in your turnover notes.
For co-hosting clients,
We manage:
  • Listing optimization
  • Professional photo guidance
  • Dynamic pricing
  • Ranking strategy
  • Multi-platform distribution (Prime Plan)
  • Calendar syncing
  • Auto-messaging workflows

We help hosts implement recommended short-term rental tech,

Such as:
  • Smart locks
  • Noise sensors
  • WiFi monitoring
  • Smart thermostats
  • Security cameras (exterior only)
  • Automated messaging systems
We can help you choose the best setup for your home.
We operate in major short-term rental markets across Florida (Orlando, Kissimmee, Davenport, Tampa, Miami, Jacksonville, Cape Coral, Fort Myers) and Atlanta, Georgia, with clients nationwide using our revenue management services. Our administrative headquarters is in Orlando, Florida.

We combine technology, local boots-on-the-ground cleaners, and dedicated operations support to run your STR efficiently. You keep control + revenue, and we handle the operations.

Our system includes:
  • Automated cleaning scheduling via ResortCleaning
  • Revenue management and dynamic pricing optimization
  • Local cleaner oversight
  • Guest messaging support (for co-hosting plans)
  • Maintenance coordination (for hosts on a plan)
  • Licensing, BTR, and lodging tax assistance
  • Monthly statements
We focus on the two biggest drivers of guest satisfaction: cleanliness and responsiveness. To ensure 5-star guest stays,
We provide:
  • STR-trained cleaners assigned to your home
  • Photo-verified turnover completion
  • Automated scheduling to prevent missed cleans
  • Supply closet monitoring
  • Quick response to cleaner alerts
  • Guest messaging support (if on a co-hosting plan)
  • Local emergency contact access
  • Preventive maintenance recommendations
In the STR industry, full-service management typically means handling everything from guest messaging to cleaning to repairs. Our version of “full-service” is flat-fee co-hosting,
Which includes:
  • Multi-platform distribution
  • Guest messaging
  • Turnover coordination
  • Revenue management
  • Inspections (on select plans)
  • Local support
  • Licensing & tax services
You keep more of your money, and your operations become fully automated.
We do not manage HOA operations or provide long-term condo management.
We service condos for:
  • Cleaning
  • Co-hosting
  • Licensing
  • Revenue management
  • Supply stocking
  • Maintenance plans (where available)
Yes. Airbnb is our core specialty—we serve hundreds of Airbnb hosts and,
Assist with:
  • Listing optimization
  • Guest messaging
  • Dynamic pricing
  • Turnover scheduling
  • Cleaner oversight
  • Licensing & tax support
We also manage Vrbo and Booking.com listings on our Prime plan.
You can schedule a call, request a proposal, or email us anytime:
info@vacationhomehelp.com
We also share tips on our podcast, Vacation Rentals With John.

We assist hosts in documenting and filing,

Damage claims through:
  • Airbnb AirCover
  • Vrbo insurance programs
  • Owner’s short-term rental insurance
We help file claims but do not act as an insurer.
We use a quality-controlled, repeatable system designed for high guest turnover. Our STR cleaning,
Process includes:
  • ResortCleaning scheduling
  • Before/after photos
  • Laundry (up to 4 loads onsite)
  • Standardized STR checklist
  • Supply closet check (if part of your plan
  • Cleaner alerts for damages or missing items
  • Optional stocking service
On our Prime plan, we list your,
Home on:
  • Airbnb
  • Vrbo
  • Booking.com
  • Google Vacation Rentals (where applicable)
Our channel strategy includes:
  • Syncing calendars
  • Optimized pricing per channel
  • Length-of-stay rules
  • Orphan-day discounts
  • Weekend premium optimization
Airbnb & Vacation Rental Cleaning Services

Frequently Asked Questions (FAQ)

Yes. Our cleaning teams arrive fully equipped with their own professional cleaning supplies and tools needed to complete the turnover clean.
We provide all hosts with a recommended supply list based on best practices for short-term rentals.
Hosts may:
  • Stock their own locked supply closet, or
  • Use our stocking & restocking service (additional fee applies)
If stocking service is needed, we bill your payment method on file for both supplies + labor.
No. We do not supply guest amenities. This includes items,
Such as:
  • Extra toilet paper
  • Paper towels
  • Soaps
  • Shampoo/conditioner
  • Coffee
  • Trash bags
  • Laundry detergent
The cleaning fee covers labor only, not amenities.

Maintenance & Handyman Services

No. Cleaners are responsible only for cleaning tasks during a turnover appointment.
They do not:
  • Repair appliances
  • Fix plumbing issues
  • Diagnose electrical problems
  • Replace damaged items
  • Perform handyman work
  • Coordinate third-party repairs (unless on a plan)
We offer optional maintenance plans for hosts who need ongoing handyman support. These plans have limited capacity and are available exclusively to cleaning clients on a first-come basis.
If you do not choose a maintenance plan, you may hire any licensed third-party vendor of your choice for repairs and upkeep.

Deep Cleans & Post-Party Cleanups

For heavily soiled homes, post-party messes, or neglected,
Turnovers:
  • $100 covers up to 3 extra hours of additional labor
  • Full deep clean is 2× the standard turnover price
We send photos for approval before performing additional work. If you decline, we cannot guarantee the home will be ready for the next guest’s arrival.

Payment Options & Fees

All cleaning fees are charged to the card or bank account on file after service is completed.
Yes. Credit/debit card payments incur a 4% processing surcharge.
To avoid fees, we recommend putting a bank account (ACH) on file.

Packages & Deliveries

Yes — in many service areas. If you need packages delivered to us so we can bring items to the property (ex: linens, décor, supplies), we may be able to help.
Because this varies by location and labor availability, please inquire about cost and availability in your area at:
info@vacationhomehelp.com

Inventory Services

Yes. We offer a detailed property inventory,
service for:
  • Kitchen items
  • Linens & towels
  • Décor
  • Electronics
  • Amenities
  • Furniture
  • Supply closet contents
The fee for inventory is $75 per session.
Cleaners do not perform inventory as part of the turnover clean unless this service is added.
Vacation Home Help’s Vacation Rental Management

Frequently Asked Questions (FAQ)

At Vacation Home Help, we keep it simple. Our vacation rental management plan starts at a flat monthly fee of $275 per property. That’s it. No percentage-based commissions, no surprise deductions, and no confusing fine print. This pricing is for properties that average under $250 per night. We will provide you with an estimate for the monthly fee for your property. This is for the essentials plan and covers listing your property on Airbnb.
This flat-fee approach means you always know exactly what you’re paying, month after month, no matter how many bookings you have. You keep more of your rental income while still getting the full support of a professional management team.
Unlike commission-based models that charge you more as you grow, our pricing is designed to help you scale without penalty. You get predictable costs, professional management, and peace of mind — all while keeping more of your rental revenue in your pocket.
We’re confident this model gives owners the best value in the industry.
For more exposure, we have our premium model. Under our premium model you receive more distribution. We can distribute you to every top booking site and on social media to put your vacation rental in front of tens of thousands of potential guests.
*Terms & conditions apply
Our team knows how to make your property stand out. From professional listing setup to ongoing optimization, we ensure your home shines in front of the right travelers.
With Essentials, we focus your exposure on Airbnb while giving you full control over your listing. You get our support with professional guidance, guest messaging, cleaning coordination, and ongoing operational expertise — all while keeping predictable, flat-monthly pricing.
With Prime, we take your visibility to the next level. Your property is professionally distributed across Airbnb, VRBO, Booking.com, Expedia, TripAdvisor, Hotels.com, and 12+ more top booking platforms. By leveraging our property management system, we ensure your home reaches millions of travelers worldwide and benefits from boosted exposure that self-listing owners can’t access.
Because Prime integrates directly with multiple booking channels, you also gain:
  • Priority placement as platforms roll out new listing updates
  • Multi-channel optimization for higher occupancy and stronger booking results
  • Professional distribution to exclusive sites where individual owners can’t self-list, such as Google Vacation Rentals, Hopper Homes, and Homes & Villas by Marriott Bonvoy™
The choice is yours: Essentials keeps things simple and owner-controlled, while Prime maximizes visibility, bookings, and revenue growth.
We handle guest communication so you don’t have to. From booking to checkout, our team makes sure every guest knows exactly what to expect and has support if anything comes up.
Here’s what we provide:
  • Before the stay: We respond to booking inquiries, confirm reservations, and send clear pre-arrival instructions.
  • During the stay: Guests can reach out 24/7 for questions or issues. We coordinate with local cleaners, vendors, or emergency services as needed to keep everything running smoothly.
  • After the stay: We send automated review reminders to guests, helping you build a strong online reputation over time.
Whether you’re on Essentials or Prime, guest communication is always included — so you can rest easy knowing your guests are taken care of.
Absolutely. We back every partnership with our Satisfaction Guarantee. If you’re not happy with our services in the first 90 days, you can cancel without penalty. No hidden fees, no long-term contracts, no stress.
We believe in earning your trust month after month, not locking you in. That’s the Vacation Home Help Owner Promise.
Every owner has different goals, so we designed two clear options to match your needs.
Essentials Plan
Ideal for owners who want to:
  • Keep monthly costs low and predictable
  • Retain full control over their own Airbnb listing
  • Get professional support for cleaning coordination, guest messaging, and operations
  • Focus on income while we handle the heavy lifting
Price: Starts at $275 per month flat
Prime Plan
Ideal for owners who want to:
  • Maximize exposure and bookings by being listed on Airbnb, VRBO, Booking.com, Expedia, TripAdvisor, Hotels.com, and 12+ other top platforms
  • Boost occupancy and revenue with multi-channel distribution
  • Rely on us to handle the complexity of managing listings across multiple platforms
  • Get professional management while still keeping predictable costs
Price: Starts at $395 per month + $35 per booking
Note: If you’re on the Essentials plan, you’ll keep direct control of your own Airbnb account. If you choose Prime, your listing will flow through our professional property management system, and we’ll be the listing owner of record — required for proper distribution to all major booking channels.
We built these plans so you can choose what’s best for your property and growth strategy. Whether you want to stay hands-on with Airbnb or maximize visibility across 12+ platforms, the choice is yours.
Pricing your vacation rental isn’t guesswork — it’s a science. At Vacation Home Help, we use dynamic pricing tools that adjust your rates daily based on local supply, demand, seasonality, competitor data, and your property’s unique amenities.
Our team constantly monitors market conditions to keep you competitive and profitable in any economic climate. The result: more bookings at the right price points without leaving money on the table.
  • With Essentials, you get access to our proven dynamic pricing strategy, keeping your Airbnb listing optimized automatically.
  • With Prime, we layer on multi-channel revenue optimization, fine-tuning rates across Airbnb, VRBO, Booking.com, Expedia, and 12+ platforms to help maximize both occupancy and revenue.
This data-driven approach ensures your property is always positioned to perform its best.
Yes. You can switch between Essentials and Prime at any time. If your goals change — whether you want to keep direct Airbnb control or expand onto 12+ platforms for more exposure — we’ll adjust your plan to fit your needs. Changes go into effect quickly, so your property stays supported without interruption.
Our team constantly monitors market conditions to keep you competitive and profitable in any economic climate. The result: more bookings at the right price points without leaving money on the table.
  • With Essentials, you get access to our proven dynamic pricing strategy, keeping your Airbnb listing optimized automatically.
  • With Prime, we layer on multi-channel revenue optimization, fine-tuning rates across Airbnb, VRBO, Booking.com, Expedia, and 12+ platforms to help maximize both occupancy and revenue.
This data-driven approach ensures your property is always positioned to perform its best.