About Vacation Home Help

We take the stress out of short-term rental ownership.

We’re hosts who got tired of the old way of doing things — so we built a smarter, flat-fee partner for vacation rental owners, hosts, and property managers. Cleaning, property care, revenue, licensing, accounting, and owner statements, all under one roof.

300+Hosts served
4.97,000+ guest reviews
200+Podcast episodes
FL & GAAnd growing

The smarter way to manage and maintain your short-term rental

At Vacation Home Help, our mission is simple: take the stress out of short-term rental ownership. We’re a true partner to vacation rental owners, hosts, and property managers — simplifying the hardest parts of the business, from cleaning and guest services to maintenance, compliance, revenue management, and accounting, so you can focus on growing your income and enjoying your property.

Unlike traditional property managers who take a big commission, we work on a flat-fee model that puts you in control of your payouts while still giving you professional support on the ground. We combine technology and people: scheduling tools, detailed checklists, dynamic pricing software, photo verification, and clear monthly owner statements mean every task — and every dollar — is organized and documented. Owners get real transparency and peace of mind, and guests get five-star stays, every time.

A Message From Our CEO

Why we built Vacation Home Help

John Andrew Candelario · CEO & Founder

When I started hosting, I learned the hard way how much work goes on behind a five-star stay.

The late-night messages, the turnover scramble, the property managers taking 20–30% of everything I earned — it didn’t add up. I knew there had to be a better way for owners to get professional support without handing over control of their income.

So we built it. Vacation Home Help exists to give hosts the operation of a big property manager with the economics of self-management. A flat fee instead of a fat commission. Real systems instead of guesswork. A team on the ground instead of a faceless call center. As we’ve grown into new services — property care, revenue management, licensing, and full STR accounting with monthly owner statements — that founding promise hasn’t changed: your property, your payouts, our support. Today we partner with owners, hosts, and property managers alike.

I’m a host too, and I build everything here as if it’s my own home on the line — because I treat your investment like it is.

John Andrew Candelario
CEO & Founder, Vacation Home Help
A Message From Our Chief People Officer

The people behind every clean home

Yaya Bonilla · Founder & Chief People Officer

A guest-ready home doesn’t happen by accident — it happens because of people who care.

From the very beginning, my focus has been the team: the cleaners, handy pros, and local partners who show up for your property day in and day out. I believe that when we treat our people with respect, train them well, and give them the tools to succeed, it shows in every turnover and every five-star review.

That’s why we invest so heavily in our crews — clear checklists, before-and-after photos, real onboarding, and a culture where doing it right matters more than doing it fast. We treat owners like partners, not account numbers, and we treat our team like family. Hospitality starts on the inside.

When you work with Vacation Home Help, you’re not just hiring a service. You’re joining a community of people who genuinely want your home — and your guests — to be taken care of.

Yaya Bonilla
Founder & Chief People Officer, Vacation Home Help

What we stand for

Our name is also our promise. Everything we do comes back to four words: HELP.

H

Hospitality First

Every decision we make puts the guest experience at the center.

E

Efficiency Always

Systems, checklists, and automation to make hosting hassle-free.

L

Lasting Partnerships

We treat owners like partners, not clients. Your success is ours.

P

Profit Maximization

From cleaning to pricing, everything is designed to grow your bottom line.

Everything your rental needs, in one place

As we’ve grown, so has what we offer. One transparent partner instead of a dozen vendors.

Cleaning & Turnovers

Professionally trained crews, before-and-after photos, supply restock, and inspections.

Property Care & Guest Support

Handyman & runner service, mid-stay guest help, and compliance support.

Revenue & Listing Optimization

Dynamic pricing and listing tune-ups to drive more bookings at better nightly rates.

Owner Statements & STR Accounting

Done-for-you monthly owner statements, bookkeeping, and year-end — full financial clarity on every property.

Licensing & Tax Support

DBPR, tourist development tax, and business tax receipt filings handled for you.

Handyman, Runner & Home Watch

Local teams for fast maintenance, supply runs, and regular property checks that keep homes guest-ready.

Meet the team

Founded by short-term rental professionals — because we know the industry inside and out. We are hosts ourselves.

John Andrew Candelario
CEO & Founder
Yaya Bonilla
Founder & Chief People Officer
Maria Nasarov
Operations Director
Monica Taylor
Cleaning Team Leader
Fernanda & Welberton
Team Leads
Gloria & George
Team Leads

Let’s make hosting easy

Join 300+ owners, hosts, and property managers who trust Vacation Home Help to keep their properties guest-ready, their books clean, and their payouts in their pocket.