Name: Vacation Home Help Airbnb Cleaning Services
Brand: Vacation Home Help
Rating: 4.9 (134 reviews)

These are the terms and conditions of our service. By scheduling our service, you agree to all and acknowledge all of these terms and conditions.

1. THE OWNER HEREBY CONTRACTS VACATION HOME HELP AND ITS AFFILIATES TO PROVIDE TURNAROUND SERVICES AND CLEANING AT THE OWNER’S PROPERTY.

This agreement shall be effective beginning on the date that this agreement is signed and may be canceled at any time by either party with written notice.

PRICE OF CLEANING: If your quoted turnover cleaning fee changes, we will give the owner 30-day notice of a rate change for standard turnover cleanings. Deep cleaning cost will be quoted on an as need basis (as a general guideline, deep cleanings cost 3X your standard turnover cleaning cost)

Price of standard turnover cleaning includes photos of your vacation rental at the completion of each turnover cleaning. Additionally, if the vacation rental has an outside grill, the standard turnover cleaning fee includes a cleaning of the grill (surface and grates, deep cleaning is subject to an additional fee).

Holidays are subject to 2x cleaning rate. Holiday dates are April 9, May 30, July 4, September 5, November 24, December 24, December 25, December 31, and January 1.

2. VACATION HOME HELP accepts the aforesaid contract and agrees to furnish its services as referral agent, to refer a qualified vendor to perform cleaning services at property.

3. VACATION HOME HELP shall not be liable for loss of OWNERS personal property located in property.

4. OWNER agrees to pay $65 call out fee to VACATION HOME HELP if the clean was scheduled by OWNER in error for trip to property. Cleaner must be paid for time due to scheduling errors.

5. OWNER agrees to place a debit / credit card for billing. All services performed by VACATION HOME HELP are to be paid upon completion of service by OWNER through one of the previous payment methods. VACATION HOME HELP does not utilize a monthly invoice system. Because short-term rentals vary in terms of success, owners facing foreclosure, home sales, failed business, etc. have made collections in the turnaround business a challenge and therefore payment policy requires payment at the time of service.

OWNER authorizes VACATION HOME HELP LLC to charge departure cleaning and other requested services to the above to the credit card provided herein. I agree to pay for this purchase in accordance with the issuing bank cardholder agreement. Amendments to this form may be needed as services are cancelled or added. I understand that a charge to my card will occur at completion of each service.

Please provide card details here (secure-encryption)

6. OWNER agrees to contact VACATION HOME HELP by email, preferred method of communication. All service requests and questions will be sent to [email protected] If OWNER lists VACATION HOME HELP as local contact / local company with County Tax Office, OWNER will enroll in the lodging tax assistance program at $25 per month with a setup fee of $250.

7. CLEANING – We cannot customize the standard departure cleaning checklist for your unit for the standard rate. Cleaning includes laundry: wash linens, towels (comforters not included), make bed w/ fresh linens, sweep and mop floors, clean toilets, vacuum carpet and rugs, dusting, clean mirrors, bathtubs / showers, empty inside trash and place in outside bins, wash, dry, put away dishes, fridge cleaning, stove cleaning, wipe countertops. Anything beyond this list must be discussed and agreed to in writing. Pricing is subject to change. We do not guarantee an exact start time, we guarantee it will be done before the next guest arrival. We cannot hold on to keys and are not responsible for collecting or holding onto keys. We recommend placing a lockbox or keypad at the home. We only supply 1 roll of toilet paper, 1 paper towel roll, and trash bags for the unit – owner is to supply remainder of guest amenity in locked supply closet. If you select option for restocking above we can restock the closet for an additional fee and bill the payment method you have on file.

8. LAUNDRY – If your vacation rental property has a well-functioning washer and dryer, the cleaning team can do up to 4 loads of laundry during the standard turnover cleaning and is included in your pricing. 4 loads of laundry should be sufficient for vacation rentals up to 5 bedrooms. If your vacation rental is larger than 5 bedrooms, we recommend the following.

VACATION RENTALS LARGER THAN 5 BEDROOMS – Owners must have three sets of linens and towels. The cleaning team will wash, off site, any laundry that cannot be completed during the standard turnover cleaning. If the owner purchases three sets of linens and towels (spare sets should be stored in the owner’s closet) then the quoted standard cleaning fee includes the required off-site cleaning.

9. TERMINATION OF AGREEMENT – Under normal circumstances, this agreement may be terminated by either party with or without cause with written notice. Such termination notification shall be by email and VACATION HOME HELP will send an email response notifying the OWNER of the receipt of the email.

10. VACATION HOME HELP is not the employer of the housekeeping vendor, but a referral agency. VACATION HOME HELP arranges services in the capacity of “Agent” by referring privately owned and operated companies whom are responsible for their own taxes & liability insurances. VACATION HOME HELP monitors the income of each company on our registry and files a 1099 tax report at the end of each year.

11. CONSUMER PROTECTION INFORMATION – Homeowners hiring a person who is not in business for themselves and does not generally work cleaning homes (a neighbor or friend) may create a tax responsibility. If the consumer gives a house cleaning business a job order this is an acceptable non-tax relationship. However, if the consumer directs or controls the manner and means by which the worker performs their work, the homeowner could create a tax liability and employer responsibilities included, but not limited to: employment taxes, workers’ compensation, under state and federal law. Your responsibility is to give a job order, without having to explain how to do the job. Our responsibility is to ensure the job is completed. VACATION HOME HELP only refers cleaning companies who pay their own taxes & liability insurances who have full control and responsibility over their businesses. For additional information, please call our office, the local employment development department, or the internal revenue service.

12. INDEMNIFICATION – You agree to defend, indemnify, and hold VACATION HOME HELP harmless from and against all claims, damages, costs, including attorneys’ fees, arising or relating to the use of any service outlined in this agreement.

13. CLEAN FEE PRICE INCREASES – VACATION HOME HELP reserves the right to increase pricing to adjust for inflation and wage increases. Please note, cleaning pricing may change. OWNER may receive a pricing adjustment. Please plan accordingly with the cleaning fee in your online listings. Cleaning fees are not locked in. Should you receive a price increase, VACATION HOME HELP does not honor future bookings at the same price. VACATION HOME HELP will provide 30-day notice of price increase for standard turnover cleaning services, at which time the price will increase to an agreed upon price by OWNER and VACATION HOME HELP. Signing this agreement does not guarantee you the same pricing during the life of vacation rental business.

Turnover Cleaning Checklist

Kitchen

Load, run, empty the dishwasher and / or wash and dry dishes and put away in correct cabinets neatly and organized
Clean & sanitize all surfaces including countertops and tables
Clean & sanitize all appliances (toaster, microwave, range, oven, phone, coffee maker, blender, etc) Note: please clean under toaster and empty crumbs (Does not include cleaning behind, on-top, or underneath appliances)
Sweep, vacuum, mop floors
Remove all food from refrigerator and pantry (please view appointment notes to see if any items stay)
Place a new paper towel roll and trash bag in recepticle.

Living Areas (applies to game room as well)

Sweep and mop floors (sweep and mop baseboards to take out dust)
Take out trash
Clean and polish glass
Dust surfaces, between chairs, underneath tables, entertainment center, lamps, blinds
If gameroom, set pool table with triangle and pool balls, make an X with 2 available pool sticks, set other games so guests can start playing

Bedrooms

Dust and cleansurfaces including all bedroom furniture, electronics, lamps, blinds
Wash and change linens (wash flat, fitted, pillow cases, washable shams)
Check under all beds for socks, underwear, toenails, tags, medicine, everything…
Take out trash
Clean glass
Vacuum floors

Bathrooms

Clean & sanitize all surfaces, including countertops, sink, toilet, & faucets (shiny)
Clean and polish mirror with Windex leave no streaks
Wash and change towels
Replenish
Restock toilet paper roll
Take out trash clean and sanitize
Sweep and mop floor
Showers and bath tubs: use magic eraser if especially dirty, use bleach spray cleaner to take out mildew by spraying and let sit (be careful with carpet or rugs!) wipe all tile
Vacuum and make sure no hair left in the bathroom

Laundry Area (if applicable)

Make sure washer & dryer are empty! Do NOT leave anything in dryer unless prior permission given
Remove lint from dryer
Wipe down washer and dryer to take off dust and hair – the hole where you put liquid bleach clean out for no dust, hair, or leftover chemical
Vacuum

Patio / Pool Area

Put all pool toys in one corner
Put pool gate up completely if it has one (child safety first)
Remove trash and food from area, sweep floors
Clean off patio tables and patio furniture as you would inside furniture

Deep Cleaning Checklist