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Terms

Vacation Home Help – Terms & Conditions

Last Updated: November 25, 2025

These Terms & Conditions (“Agreement”) govern all services provided by Flamingo International Inc. DBA Vacation Home Help (“Vacation Home Help,” “we,” “us,” or “our”) to the property owner (“Owner,” “Client,” or “you”). By enrolling in any services, Owner acknowledges they have read, understood, and agree to be bound by this Agreement.

1. Scope of Services

Vacation Home Help provides cleaning services, maintenance coordination, property care, revenue management, licensing assistance, tourist tax administration assistance, and referrals to independent contractors (“Vendors”). Specific services depend on the plan or package selected by the Owner.

Owner acknowledges that some services are performed directly by Vacation Home Help, while others are performed by independent third-party Vendors.

2. Acceptance of Contract & Referral Agent Role

VACATION HOME HELP accepts this Agreement and agrees to furnish its services as a referral agent, referring qualified Vendors to perform cleaning, maintenance, and other property services as requested by Owner.

Vacation Home Help will exercise due care in selecting Vendors and monitoring services. Each Vendor is independently owned and responsible for their own taxes, insurance, and liabilities.

3. Care, Responsibility & Guest-Related Damages

Vacation Home Help shall exercise due care in the performance of its services and is responsible for loss, damage, or negligence caused directly by its employees, contractors, or representatives.

Guest-Related Damages

If guest-caused damage occurs:

  • Vacation Home Help will promptly document the incident
  • Notify the Owner
  • Assist fully in filing insurance or AirCover claims
  • Actively follow up on claim progress until resolution
  • Take all reasonable measures to help Owner recover reimbursement

Owner acknowledges that Vacation Home Help is not the insurer and cannot guarantee claim approval or payout.

4. Term Commitment & Early Cancellation

Plans requiring a minimum term are subject to a $750 early termination fee if Owner cancels before the term ends.

5. Billing, Payment & VOID Check Requirements

Owner agrees to provide a VOID check for billing and automatic payment setup.

Invoices & Payments

  • Vacation Home Help will issue clear, itemized invoices for all services.
  • Recurring monthly fees may be charged automatically after an invoice is issued.
  • One-time services require Owner’s approval (email approval is sufficient).
  • Payments are due upon completion of service or within 10 business days of the invoice date.

Disputes

Owner may dispute charges within 15 days of receiving an invoice. Both parties agree to resolve disputes in good faith.

Billing Changes

No change to billing method is effective unless confirmed in writing by both parties.

6. Communication Requirements

Owner agrees to communicate primarily through email, the preferred method.

All service requests must be sent to: info@vacationhomehelp.com Phone communication will be documented via follow-up email.

7. Trips to Property, Additional Fees & After-Hours Rates

Included Trips

Each guest reservation includes:

  • Two (2) trips during standard business hours (9:30 AM – 6:30 PM)

After-Hours Rates (require Owner approval)

  • $65 first hour (includes travel)
  • $45 each additional hour
  • Applies to holidays as well

Additional Trips (Owner approval required)

During business hours:

  • $45 per trip, plus $35 per additional hour

After-hours or holidays:

  • $65 first hour, $45 each additional hour

Pool Heat Adjustments

If Owner uses an included trip for pool heat activation or deactivation, it counts toward the included trip quota.

All additional trips require express Owner authorization.

8. Licensing, Permits & Tourist Taxes

Vacation Home Help assists with:

  • License applications
  • Renewals
  • Tourist tax filings

Owner Responsibilities

Owner remains fully responsible for:

  • Payment of all taxes, fees, penalties, renewals
  • Accuracy of filings
  • Ensuring sufficient funds are available

Authorization

Owner authorizes Vacation Home Help to:

  • Prepare, file, and submit applications and returns on Owner’s behalf
  • Communicate with agencies as needed

Vacation Home Help’s role is administrative only and not tax advisory.

9. Termination of Agreement

Either Party may terminate this Agreement with written notice.

Termination must be emailed. Vacation Home Help will confirm receipt within 2 business days. If no confirmation is issued, termination is automatically processed.

Early termination fees apply where stated.

10. Independent Contractors & 1099 Reporting

Vacation Home Help arranges services as an Agent, referring independently owned and operated Vendors.

Each Vendor is responsible for their own insurance and taxes.

Vacation Home Help will file appropriate 1099s for qualifying Vendors.

11. Disclaimer (No Legal, Accounting, or Tax Advice)

Vacation Home Help does not provide legal, financial, tax, or accounting advice.

Any help with licensing, taxes, or filings is administrative support only. Owner should consult a licensed attorney or CPA for professional guidance.

12. Mutual Indemnification

Each Party agrees to defend, indemnify, and hold the other harmless from claims, damages, or costs (including attorneys’ fees) arising from their own acts, omissions, or negligence.

Vacation Home Help Responsibility

Vacation Home Help shall indemnify Owner for:

  • Damages caused by Vacation Home Help’s employees, contractors, or representatives
  • Errors or negligence directly arising from Vacation Home Help’s services

Owner Responsibility

Owner shall indemnify Vacation Home Help for:

  • Claims caused by Owner’s acts, omissions, misrepresentations, or failure to comply with laws
  • Conditions, defects, or hazards at the property not disclosed to Vacation Home Help

13. Price Adjustments & Competitive Pricing Protection

Fees remain fixed during Owner’s initial term.

After term expiration:

  • Vacation Home Help may propose reasonable adjustments with 45 days’ written notice
  • Adjustments require written mutual agreement
  • If parties disagree, either may terminate without penalty

If Owner finds equivalent services at a lower market price, Owner may:

  • Request a price match
  • Or use an alternative vendor without penalty

Vacation Home Help will cooperate in good faith.

14. Non-Solicitation & Poaching of Vendors

Owner agrees not to hire, solicit, or contract any cleaner, maintenance technician, contractor, or personnel introduced or referred by Vacation Home Help without written permission.

If Owner directly hires any referred Vendor:

  • A $5,000 finder’s fee becomes immediately due and payable to Vacation Home Help.

This protects the integrity of our contractor network.

15. Hold Harmless Agreement

Owner agrees to hold Vacation Home Help harmless from any and all claims, damages, losses, or,

Liabilities arising from:

  • Conditions of the property
  • Acts or omissions of guests
  • Acts, omissions, or negligence of independent Vendors
  • Owner’s failure to maintain the property

Vacation Home Help remains responsible only for damages caused directly by its own employees or contractors, as stated in Section 3.

16. SMS Terms & Conditions

SMS Consent & Privacy

Owner’s phone number will never be shared with third parties for marketing.

Types of SMS Messages

Messages may include:

  • Appointment reminders
  • Service updates
  • Onboarding support

You may receive up to 2 messages per week.

Message Rates

Message & data rates may apply.

Opt-In

You may opt in:

  • Verbally
  • Online forms
  • Paper forms

Opt-Out

You may opt out:

Standard Disclosures

17. Governing Law

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles.

18. Please refer to your specific service agreement for complete terms and conditions of service